Is Vodafone down? Customers report mobile network outage across UK

Hundreds of issues were reported by customers on Tuesday morning

File photo dated 30/05/06 of a Vodafone store in Newbury, Berkshire. Vodafone and Virgin Media O2 have agreed to extend their existing mobile network-sharing agreement, and will extend it further should Vodafone's proposed merger with Three UK go ahead - a final decision on the proposed merger is currently being considered by the Competition and Markets Authority (CMA). Issue date: Wednesday July 3, 2024. PA Photo. Vodafone and Virgin Media O2 said the core of the deal was that they had agreed to extend their existing network-sharing arrangement of more than a decade, saying it helped bolster mobile coverage for customers across the country. See PA story TECHNOLOGY Vodafone. Photo credit should read: Chris Ison/PA Wire

Vodafone customers are reportedly experiencing service issues (Photo: Chris Ison/PA)

Freelance Reporter

July 16, 2024 9:47 am(Updated 11:10 am)

A Vodafone mobile network failure could be affecting thousands of customers across the UK, according to reports.

The service issue tracking website Down Detector first noted a spike in problems reported by customers around 11pm last night, when 83 reports were submitted by users.

This was followed by a much greater spike in reported issues on Tuesday morning, with 1,102 issue reports filed to the website as of just before 11am.

According to a “heat map” visualising where in the UK these reports have come from, most of the issues seem to be concentrated in London, with some smaller hot spots in other major cities including Manchester, Birmingham and Glasgow.

Vodafone has been replying to posts from frustrated customers on social media and said it was “sorry for the inconvenience” experienced by “a small number of customers”, and that it was “working hard to fix the issue”.

DM sent. Might be an idea to stop telling everyone to just check the network in your area as this is clearly a widespread Vodafone issue. Gaslighting everyone into thinking it’s just them being stupid ain’t the best look
— Dan Storey (@DapperDan) July 16, 2024

One customer said on X, formerly Twitter: ” @VodafoneUK Are there any issues in NR1? My phone is suddenly unable to connect to the mobile network – ’emergency calls only’, no texts, no mobile internet. Have tried putting it in and out of airplane mode and restarting, to no effect.”

Once again, I find myself just using this social media channel to check if I’m the only one experiencing poor service from @VodafoneUK.

It turns out I’m not alone.

No Signal between Warwickshire, Oxfordshire and Bucks all morning. Can’t make or receive calls, nor text.
— Jamie Fretwell (@JamieFretwell) July 16, 2024

Another said: “@VodafoneUK any idea why I’ve got no network. I pay my bill each month and have nothing but problems. I’m out travelling all day for work and can’t access any emails or my maps!”

The provider has been advising customers to check for known service issues in their area via its website.

@VodafoneUK I’ve woken up to no signal at all. Before you say it, I’ve checked the coverage checker – people all over the country are having issues
— Katie | The Rovers Girl (@KatieHull_93) July 16, 2024

You can check mobile and broadband service in your area by entering your postcode on the Vodafone website.

A spokesperson for Vodafone UK told i: “We are aware a small number of customers are experiencing issues using mobile voice and data.

“We’re sorry for the inconvenience, our team is working hard to fix the issue and we will update as soon as we can.”

This is a breaking news story and will be updated.